Privacy Policy

1. Who We Are and Policy Scope

We are waigo, providing a service for managing WhatsApp conversations, automation, and AI support (the "Service"). This policy applies to all service users, website visitors, customers, and anyone who interacts with us through our official channels.

2. Data We Collect

• Account & Identity Data: Name, company, position, contact information, billing data (for paid subscriptions), WhatsApp number linked to the service.
• Usage Data: Login logs, bot settings, conversations through the service, incoming/outgoing WhatsApp/web messages, AI responses.
• Content You Provide: Knowledge files (documents/images/links/APIs), templates and responses, user media.
• Device & Cookie Data: IP address, browser/system type, cookie identifiers, performance data.
• Payment Data: Through third-party payment providers; we don't store complete card information on our servers.

3. Data Collection Sources

• Directly from you when registering and using the service.
• Through WhatsApp and its interfaces/providers according to your permissions.
• From third-party providers (hosting, analytics, AI, payment), each according to their role.

4. How We Use Your Data

• Providing and operating the service, bot setup, automated responses, campaign management.
• Improving quality, security, and combating abuse.
• Training/statistical improvement of models with anonymization when possible, or according to your settings.
• Communicating with you about updates and support.
• Compliance with applicable laws and regulations.

5. AI Processing

We may send your inputs (text/images/files) to an approved AI provider like OpenAI to generate responses. We limit data sharing to what's necessary and provide settings to choose/disable some processing when available. We don't use your business data to train public models without your explicit consent.

6. Legal Bases for Processing

We rely on one or more of: Contract Performance (service provision), Consent (where required, such as marketing messages), Legitimate Interest (improving security/quality), and Legal Compliance.

7. Data Retention

We retain data throughout the contractual relationship, then for 24 months or as required by law. Data can be deleted or anonymized after that unless the law requires otherwise.

8. Data Sharing with Third Parties

We only share what's necessary with:

• WhatsApp/Meta and connection providers according to your permissions.
• AI Provider: OpenAI for intelligent claim processing.
• Hosting, Analytics & Security: Approved providers.
• Payment: Approved payment provider.
• Official authorities when legally required.

9. International Data Transfers

Data may be transferred across borders to countries with different laws than yours. We use appropriate mechanisms (standard contractual clauses/adequate safeguards) where required.

10. Security

We apply reasonable technical and organizational controls (encryption in transit, access control, audit logs) to protect your data from unauthorized access or loss.

11. Your Rights

According to applicable laws, you may have rights such as: access, rectification, deletion, restriction/objection to processing, and data portability. To request this: support@waigo.com. You can unsubscribe from marketing messages at any time.

12. Cookies

We use essential cookies for operation and optional ones for analytics/performance. You can adjust your preferences through the consent banner (if available) or browser settings.

13. Children's Privacy

The service is directed at businesses/adults and not children. We do not knowingly collect data from anyone under 18 years old.

14. Updates to This Policy

We may update the policy periodically. We will notify you of material changes via email or within the product with the new effective date.

15. How to Contact Us